Old Navy had this to say about the post on July 31 (see posting below). Since they value customer feedback so much, I thought I would post the customer service email, in case anyone else would like to be “an important part of the process.” If you would like to complain share your thoughts as I did, feel free to email them at custserv@oldnavy.com
Thank you for your e-mail regarding our current collection of Old Navy
styles for our Boys and Girls departments. We always want to know how
our designs are being received, and customer feedback is always
important when planning what our future designs will be.
We regularly evaluate our ads and apparel for effectiveness and reach
because we want to make sure our clothing is not only appropriate for
our brands, but for our customers as well. Feedback like yours is an
important part of this process, and we have forwarded your concerns to
the marketing managers who are responsible for these decisions. We are
sure they will be interested to hear your thoughts on this matter as
well.
Again, thanks for bringing your concerns to our attention. We hope you
will continue to let us know how we are doing.
Sincerely,
Joshua
Customer Service Consultant
mhazela
August 13, 2007 | 8:40 pm1
Barf - what a canned response! Doesn’t ON have people with more depth than that answering consumer e-mails?!
I know how you feel - it’s not entirely the same, but I was looking for a green hat for my son for St. Patty’s Day and all I could find was something that said “No Girls Allowed.” Why mention girls at all? Whatever. I bought it, but was annoyed that there wasn’t another affordable (cheap) store I could buy a themed baby accessory.
Glad to know I’m not the only one out there!